Returns Policy
At Table Tennis Gear we want you to be happy with your purchase. This policy explains when and how you can return an item, and sits alongside your rights under the New Zealand Consumer Guarantees Act 1993.
Returns for faulty or incorrect items
We will accept a returned product where:
- the product is faulty or not of merchantable quality;
- the product is not fit for its intended purpose; or
- the product does not match the sample or description provided.
Where one of the above applies, we will repair, replace, or refund the item in line with your rights under the Consumer Guarantees Act. If the item is confirmed faulty, we will also cover reasonable return postage.
Change of mind
Unfortunately we are unable to offer a refund for an incorrect choice or change of mind. In some cases we may be able to arrange an exchange — any exchange, including return and re-delivery postage, is at the customer’s expense. Please choose carefully and get in touch if you would like advice before ordering.
How to arrange a return
- Contact us at sales@tabletennisgear.co.nz or on 021 363 016 within a reasonable time of receiving your order.
- Tell us your order number, the item concerned, and the reason for the return.
- We will confirm the return address and next steps before you send anything back.
Please return items in their original condition and packaging where possible, including any accessories and documentation. We recommend using a tracked service, as we cannot be responsible for items lost in transit back to us.
Your statutory rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you are purchasing for business purposes, the guarantees under the Consumer Guarantees Act may not apply.
Questions
Please contact Table Tennis Gear for any further questions about returns:
Email: sales@tabletennisgear.co.nz
Phone: 021 363 016